Your reservation and people to contact:
In order to benefit from free assistance that is suited to your needs, notify your airline or travel agency of the following details when you make your reservation (or, at the latest, 48 hours before your departure):
Ÿ Your specific needs
Ÿ Whether you will be travelling with your own personal wheelchair (electric or manual)
Arrival at the airport:
Upon arrival at the airport, report to the information desk. The staff at the desk will put the specific assistance in place.
Special arrangements:
Ÿ Specific parking spaces are provided in car park P1, as close as possible to the terminal
Ÿ All toilet facilities in the airport include a disabled toilet
Ÿ The public telephones include low-level telephones
Ÿ There are suitable signs in the car parks
Quality Standards - the Airport pledges:
Passengers departing from Pau
Passengers who booked their ticket with the airline or travel agency at least 48 hours in advance will be given assistance by the staff at the information desk:
Ÿ Within 10 mins. in 90% of cases
Ÿ Within 20 mins. in the remaining 10% of cases
Passengers who did not book their ticket at least 48 hours in advance will be given assistance by the staff at the information desk within 45 mins.
Passengers arriving at Pau
Passengers who booked their ticket at least 48 hours in advance will be given assistance to disembark from the plane:
Ÿ Immediately after the last able-bodied passenger has disembarked, in 95% of cases
Ÿ Within 15 mins. of the last able-bodied passenger disembarking, in the remaining 5% of cases
Passengers who did not book their ticket at least 48 hours in advance will be given assistance to disembark from the plane:
Ÿ Within 25 mins. of the last able-bodied passenger disembarking, in 80% of cases
Ÿ Within 45 mins. of the last able-bodied passenger disembarking, in the remaining 20% of cases
Your reservation and people to contact:
In order to benefit from free assistance that is suited to your needs, notify your airline or travel agency of the following details when you make your reservation (or, at the latest, 48 hours before your departure):
Ÿ Your specific needs
Ÿ Whether you will be travelling with your own personal wheelchair (electric or manual)
Arrival at the airport:
Upon arrival at the airport, report to the information desk. The staff at the desk will put the specific assistance in place.
Special arrangements:
Ÿ Specific parking spaces are provided in car park P1, as close as possible to the terminal
Ÿ All toilet facilities in the airport include a disabled toilet
Ÿ The public telephones include low-level telephones
Ÿ There are suitable signs in the car parks
Quality Standards - the Airport pledges:
Passengers departing from Pau
Passengers who booked their ticket with the airline or travel agency at least 48 hours in advance will be given assistance by the staff at the information desk:
Ÿ Within 10 mins. in 90% of cases
Ÿ Within 20 mins. in the remaining 10% of cases
Passengers who did not book their ticket at least 48 hours in advance will be given assistance by the staff at the information desk within 45 mins.
Passengers arriving at Pau
Passengers who booked their ticket at least 48 hours in advance will be given assistance to disembark from the plane:
Ÿ Immediately after the last able-bodied passenger has disembarked, in 95% of cases
Ÿ Within 15 mins. of the last able-bodied passenger disembarking, in the remaining 5% of cases
Passengers who did not book their ticket at least 48 hours in advance will be given assistance to disembark from the plane:
Ÿ Within 25 mins. of the last able-bodied passenger disembarking, in 80% of cases
Ÿ Within 45 mins. of the last able-bodied passenger disembarking, in the remaining 20% of cases
